Withdrawal, Refund & Cancellation Policy


The website www.atlanticholdingsinv.com is owned and operated by Atlantic Holdings Inv Ltd (the “Company”).

The Company is committed to ensuring that your withdrawal request is processed as quickly and efficiently as possible.

  1. Verification Procedures:

    1. You are required to verify your identity before a withdrawal from your account is conducted. This validation process is to prevent potential fraud. Funds will only be transferred to an account under your name.

    2. We will require you to provide one or more of the documents hereunder (“Verifying Documents”):

      1. A color copy of photographic ID: This can be in the form of a copy of a Passport, Driver’s License or National ID card. Please ensure that your name, photograph and signature are visible on the document.

      2. Credit/Debit Cards: A color copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, you should cover the middle six digits on the front of the card and the 3-digit security code on the back of the card.

      3. Proof of address: Eligible documentations that are used as an evidence of an address are the following: a utility bill or a Bank/Card Statement. It should be a document which approved your updated personal details from the last six month, such as full name and address as registered on your account with us. (upon submission of a credit card statement, please cover the six middle digits of the credit card).

    3. Other documentation: under certain circumstances, we may also request additional documents not included in the list above

    4. Notarised documentation: under certain circumstances, we may ask you to provide us with documents, which are authenticated by an appropriate qualified Notary/Solicitor and signed and stamped as proof of legitimacy.

    5. Before requesting a withdrawal, please ensure the submission of the Verifying Documents with accordance to our demand.

    6. In addition, in order to comply with the applicable, Know Your Client processes, and anti-money laundering regulations you may be required to go through additional verification procedures. These procedures may require you to provide us with additional information or documentation prior to releasing funds from your account.

  2. Withdrawal Methods:

    1. Withdrawals of funds from your account are available through three methods:

      • Credit Card;

      • Bank Wire; or

      • Bitcoin Transfers

    2. Withdrawals (or refunds) are carried out by the same method the funds were deposited; For example: if you deposit money by a credit card, the withdrawal/refund will be transferred to the same credit card.

    3. Credit Card:

      1. A credit card transfer is applied exclusively upon your deposit balance and excludes profits and bonuses.

      2. In the event that numerous credit cards have contributed funds towards the same deposit balance, each credit card is entitled only to the equal amount that has been transferred by it.

      3. Under no circumstances will we return funds that have been deposited by one credit card to another.

      4. Moreover, any additional funds, such as profits or bonuses, can be withdrawn only via wire transfer and are subject to the conditions of the Company’s Bonus Policy.

    4. Wire Transfer:

      1. Withdrawals of the deposit by a Wire Transfer are carried out only when the funds have been deposited by this method.

      2. Withdrawals of profits can only be conducted by a wire transfer.

      3. When the transfer inclines an exchange of currencies, the bank may require a longer period of time in order to complete the transaction.

    5. Bitcoin:

      1. Only funds that have been deposited via Bitcoin can be transferred or returned via Bitcoin.

      2. The Bitcoin exchange rate will be determined by the rate at the time the transfer is processed.

      3. The bitcoin exchange will not be determined by the rate at the time of the exchange.

      4. Our exchange rates are as per determined on https://www.bitstamp.net.

      5. The minimum amount to withdraw is the bitcoin equivalent of $250.

      6. Please Note: The company is not accountable to any loss that derives from a submission of a request that contains a wrong Bitcoin account details. It is at the sole responsibility of the Client to transfer to the Company accurate Bitcoin account details.

  3. How Long Does It Take For A Withdrawal Request to be Processed

    1. We require you to provide us with the Verifying Documents in order to expedite the withdrawal process. Thereafter, given that your identity is verified to a satisfactory extent, we will commence the withdrawal process. This process, on average, should take 7-10 working days.

    2. Having submitted the Verifying Documents and once your identity is satisfactorily verified, approved wire transfer is forwarded to our bank. The estimated amount of time to receive your funds may vary according to your payment provider.

  4. Minimum Withdrawal and Withdrawal fee:

    1. Please be advised that the minimum withdrawal amount is 100 USD/GBP/EUR.

    2. A withdrawal fee of 1% with a minimum withdrawal fee of 30 USD/GBP/EUR and the maximum withdrawal fee of 300 USD/GBP/EUR will be deducted from your balance with every withdrawal you make.


  1. If you are not satisfied with the Company’s trading platform, you have the right to apply for a refund of your current eligible account balance, subject to the cancellation clause below.

  2. Your purchase, logins and memberships will be deactivated once you apply for a refund.

  3. Before commencing with the refund process, the Company may request, at its sole discretion, for you to provide us with one or more of the Verifying Documents that are mentioned above.

  4. The Company will deduct a refund fee of 1% with a minimum refund fee of 30 USD/GBP/EUR and a maximum refund fee of 300 USD/GBP/EUR, as detailed in section A above, The Withdrawal Clause.

  5. Please consider that it may take up to 48 hours for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if necessary.

Please Note: all withdrawals and Refunds are subject to the Company’s Bonus Policy and you should consider it upon request to withdraw a bonus.


ALL DEPOSITS ARE FINAL AND NON-REFUNDABLE ONCE COMPLETED. You may request to withdraw your available eligible balance in your account, subject to this Policy. If you believe an unauthorized payment was made using your card or an unauthorized transaction was made from your account, please contact our Customer Support department promptly when you become aware of such occurrence, and we will do our best to assist you with the matter.

If you have any further inquiries, contact our support team via email at [email protected]

V1.0 (13.02.2020)

Anti-Money Laundering Policy

Both the Company and Client are subject to Anti Money Laundering laws and regulation, applicable worldwide and locally.

The Client must be aware and declare that:

  • The use of the Company’s website and services shall be made only with accordance to the applicable law and not for any criminal activity.

  • All money transaction from or to the Client shall be consistent with AML laws and regulations, and the funds that the Client transfers to the Company do not derive from any criminal or other illegal activity.

  • The Client obligates to provide true and updated information about himself, to enable the Company to identify the identity of the Client when receiving and transferring funds from and to the Client.

  • Repayment of any funds by the Company to the Client will be in the same currency and to the same account/credit card from which the funds were originally transferred, unless the Company has decided, by its own discretion, to return the funds to a different account of the Client.


www.atlanticholdingsinv.com does not tolerate money laundering and supports the fight against money launderers. Billing and clearing are governed by the St. Vincent and the Grenadines laws.

The Company has policies in place to deter people from laundering money. These policies include:

  • ensuring clients have valid proof of identification

  • maintaining records of identification information

  • determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists

  • informing clients that the information they provide may be used to verify their identity

  • closely following clients’ money transactions

  • Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union transfers.

Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.

Money Laundering usually follows three stages:

  • firstly, cash or cash equivalents are placed into the financial system

  • secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts)

  • And finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).

Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds.

www.atlanticholdingsinv.com directs funds withdrawals back to the original source of remittance, as a preventative measure.

International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect and report potential suspicious activity.



    Color copy of a valid Government issued Photo ID

    Examples of accepted Photo ID: Driver’s License/ National Identity Card/ Passport.

    Expiration date must be valid. The entire document must be present in the copy uploaded including full name, ID number, photo and expiration date.


    Color Copy of a valid Utility Bill as proof of your current address. This can be a payment request/receipt, sent to your legal address, such as Water/ Electric/ Gas/ Internet/ Land Line Phone bill, or a recently issued bank statement. In order for it to be approved, the utility bill/bank statement must be issued within the last 6 months of submission. The entire document must be present in the copy uploaded including your full name, address, issuance date and utility company logo.


    If a Credit Card was used to fund the account, we require front and back color copies of the Card.

    Please follow the guidelines below for any uploaded file:

    • The entire card must be visible showing all four corners.
    • CC Front has to show the first 6 and last 4 digits of the card, Card Holder name and expiry date (Please cover the middle 6 digits).
    • CC Back has to show the signature (please make sure that the middle 6 digits of the card are concealed, since at times it can be read from the back of the card and that the signature is showing).
    • Copies which are unclear, cut, or with missing required details (BACK copy without a signature, FRONT without mandatory details) will not be approved.
    • Please note, that in case there were multiple cards used to fund your www.atlanticholdingsinv.com account, we will require copies per each card.

Depending on the deposit method, the company reserves the right to request additional documentations to ensure the proper client verification.

We accept the following formats: jpg, jpeg, png, gif, pdf, and doc. You can submit the documents via our website (requires you to log in), or by email to our compliance department at [email protected]. We do not accept compressed formats or links. Please ensure the documents are clear and legible.

Upon submission, you will receive an email stating whether the account has been verified or not. Please note, additional documents may apply to conduct further billing procedures, please contact Customer Support for details.

These guidelines have been implemented to protect www.atlanticholdingsinv.com and its clients.

For questions/comments regarding these guidelines, please contact us at [email protected].

V1.0 (13.02.2020)

Risk Disclosure Statement


The purpose of the Risk Disclosure Statement (the “Statement”) is to provide you (the “Client”) appropriate information and disclosure on the nature and risks of the specific types of financial instruments offered by Atlantic Holdings Inv (hereafter the “Company”).

You should carefully read this Statement, and before trading in financial instruments with the Company make sure you fully understand and are able to bear the risks involved. It should be noted that this Statement does not purport to disclose or discuss all of the risks and other significant aspects of all transactions entered into with or through the Company. We outline the general nature of the risks of dealing in financial instruments on a fair and non-misleading basis. Therefore, you need to ensure that your decision is made on an informed basis and as a minimum you should be taking into consideration all the following disclosed below.

You should ensure that you understand the risks involved and take into account your level of experience, and if necessary, seek independent advice. The Client is responsible for all the losses suffered in his account.

By registering and trading with the Company, you acknowledge having read and fully understood the risks involved in trading in Contracts for Difference (“CFDs“), and that you are willing and able to bear all such risks.

Risks Involved in Trading in CFDs

  1. Trading is very speculative and risky. Trading in CFDs is highly speculative. CFDs are subject to many influences which may result in rapid fluctuations and reflect unforeseen events or changes in conditions with the inevitable consequence being market volatility. We cannot, and do not, guarantee the investment performance of CFDs, and past performance is no indication or guarantee of future performance.

  2. Highly Leveraged instruments. Trading in CFDs allows you to trade the markets on a margined basis, as opposed to paying upfront the entire contract value, hence allowing you to get larger market exposure for your investment. While this can work in your favor, it can also work against you and increase your losses. We offer various leverage levels for different asset classes Due to their leverage, CFDs may result in the loss of all of your invested capital. However, it should be noted that the Company operates on a ‘negative balance protection’ basis; this means that you cannot lose more than your initial investment.

  3. Margin risk. The Client needs to make sure that he has sufficient margin in his trading account, at all times, in order to maintain an open position. In addition, the Client needs to continuously monitor any open positions in order to avoid positions being closed due to the unavailability of funds; it should be noted that the Company is not responsible for notifying you for any such instances but may do so.

  4. Market conditions. Financial markets may fluctuate rapidly to reflect events that are outside the control of the Company and/or your control; as a result, prices will become volatile. One form of price volatility is ‘gapping’, which occurs when there is a sudden shift in prices from one level to another. This can be caused, for example by unexpected economic events or market announcements, within or outside trading hours. Consequently, the Company may be unable to execute your instructions at the requested price. This may also occur when there is insufficient underlying liquidity in the market.

  5. Conflicts of Interests. The Company is the counterparty to all transactions the Client enters into and, as such, the Company’s interests may be in conflict with the Client’s. 

  6. Prices are set by the Company. The Company determines the prices of all instruments offered on its website. Accordingly, the prices may be different from prices reported or quoted elsewhere. The Company will provide the prices to be used in trading and valuation of the Client’s positions in accordance with its trading policies and procedures. As such, the prices may not directly correspond to real time market levels at any specific point in time. CFDs must be opened and closed with us, and you will not be able to settle a transaction with any other entity.

  7. Rights to underlying assets. Entering or holding a CFD does NOT provide the Client with any rights in respect of the underlying instruments or assets, including any title or ownership right, right to receive dividends or paid interest, etc.

  8. One-click order. Once the Client places an order, it is immediately received by the Company for execution. The Client cannot reverse or cancel such order after making it (but can always close the transaction at the relevant price).

  9. Execution risk. A delay in execution may occur for various reasons, such as technical issues with your internet connection to the servers of the platform or the trading servers. In such circumstances, the price offered by us may change before we receive your order. If you place an order and the price changes before the order is received, the order will be accepted at the new price.

  10. Platform risk. There are risks in trading through the Company’s online platform. These include but are not limited to:

    • Software errors and bugs, delays in telecommunications systems, interrupted service, data supply errors, faults or inaccuracies and security breaches;

    • Data of users of the platform may be visible to others, institutions or brokers may be able to see your orders and other communications relating to trading and execution without your consent (or ours) and that third parties (including persons on private networks) will have the ability to attach to your network;

    • System failures: If the platform is suspended for any reason whatsoever, you may have difficulties in executing orders or using any other services provided through the platform. In such cases other communication forms may be available for such services, but we cannot guarantee such failures shall not occur, and shall not be liable if they do; and

    • We may limit the total volume of trades you may have outstanding at a given time, which could prevent or delay execution of your orders, at your risk.

  11. Counterparty risk. As we are the counterparty to every transaction, the Client will have an exposure to us in relation to each transaction. The settlement of a transaction will be reliant on our ability to meet our counterparty obligations to you to settle the relevant contract. If we default on our obligations, you may become an unsecured creditor in an administration or liquidation and will not have recourse to any underlying assets in the event of our insolvency.

  12. The Company is not an adviser or a fiduciary to customer. Where the Company provides any information regarding the financial markets and the CFDs, which may include generic market recommendations, analyses, reports, market update and the likes of those, whether provided directly to the Client or to the public in general (together, the “Market Information“), such information does not constitute any personal recommendation or investment advice and do not consider any of the Client’s personal circumstances or investment objectives, nor is it an offer to trade, or the solicitation of an offer to trade, in any CFD. Each decision taken by the Client to trade in CFDs with the Company and each decision as to whether a transaction is appropriate or proper for the Client is an independent decision made by the Client. The Company is not acting as an advisor or serving as a fiduciary to the Client. The Client agrees that the Company has no fiduciary duty to the Client and is not responsible for any liabilities, claims, damages, costs and expenses, including attorneys’ fees, incurred in connection with the Client following information provided by the Company, and the Client should not be taking or avoiding any action based upon any such information.

  13. Market Information not guaranteed. Any Market Information provided by the Company, is based solely on the judgment of its personnel and should be considered as such. The Client acknowledges that it enters into any transactions relying on his/her own judgment. Any Market Information provided may or may not be consistent with the market positions or intentions of the Company and/or its affiliates. The Market Information is based upon information believed to be reliable, but the Company cannot and does not guarantee the accuracy or completeness thereof or represent that following it will reduce or eliminate the risk inherent in trading CFDs.

  14. No guarantees of profit. There are no guarantees of profit nor of avoiding losses when trading in CFDs. The Client has received no such guarantees from the Company or from any of its representatives. The Client is aware of the risks inherent in trading CFDs and is financially able to bear such risks and withstand any losses incurred.

  15. Costs, Swap Value and Other Considerations. Prior to investing in CFDs the Client needs to be aware of any costs involved, such as spread(s) and swap(s). For the purposes of this Statement, a swap means the interest added or deducted for holding a position open overnight. The swap for a position held open overnight from Wednesday to Thursday is three times that of other days; the reason for this is that the value date of a trade held open overnight on a Wednesday would normally be Saturday, but since banks are closed, the value date is Monday and the client incurs an extra 2 (two) days of interest. From Friday to Monday swap is charged once.

V1.0 (13.02.2020)

Bonus Policy

The website www.atlanticholdingsinv.com (the “Site”) is owned and operated by Atlantic Holdings Inv,(“we”, “us” or “our”) may offer bonuses and special offers from time to time which are subject to this Bonus Policy, the Terms and Conditioned as published on the Site, and any promotion-specific terms and conditions made available to you on the Site or otherwise (“Promotion Terms”). In the event of a conflict between the terms set in the Bonus Policy, the Terms and Conditions and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.

General Terms

  1. For members located in certain jurisdictions, territories and states, certain bonuses and special offers may not be available and there may be different wagering requirements for the withdrawal of bonuses and any accumulated winnings. For details of where this applies, please contact us at www.atlanticholdingsinv.com

  2. Unless stated otherwise in the applicable Promotion Terms, eligibility for bonus promotions and/or special offers is limited to one player per household even if there is more than one computer retained at the address. The identity of a user will be determined based on all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification that may be required.

  3. We may withdraw, revoke or amend any promotion at any time for any reason, without a prior notification.

  4. Please refer to our https://atlanticholdingsinv.com/withdrawal-refund-cancellation-policy/ for more information on how to withdraw funds.

  5. We reserve the right to refuse or void a bonus and/or profits in the event of funds being cancelled or denied by any payment service or payment provider.

Bonus Funds

  1. All bonuses are subject to trading requirements, which require your total trades to be of a particular value, in order to be able to withdraw bonus funds and any profit associated with them.

  2. Unless stated otherwise in the applicable Promotion Terms, all bonuses are available for withdrawal, provided that the granted Bonus has obtained a trading volume of 50,000 times of its value.

    For example: Bonus * 50,000 turnover = eligible for withdrawal.

  3. Each bonus requires you to reach a trading volume of 50,000 in order for it to be withdrawable.

    For example: (Bonus 1 + Bonus 2) * 50,000 turnover = eligible for withdrawal.

  4. A request, to fully or partially withdraw money from your deposit, will lead to the following:

    1. Given that the request is to withdraw under 20% of your deposit, your account balance will be calculated only by subtracting your withdrawal.

    2. Given that the request is to withdraw 20% or over of your deposit, the subsequent bonus shall be revoked and any consequential profit.

In the case that you have no deposit funds in your trading account, you solely hold bonus funds in your trading account, and you fail to execute a trade with the bonus funds for a period of 90 days, the bonus funds in your account shall be forfeited to us without prior notice and without the option to request a refund.

Bonus Abuse

  1. Once it appears that there is a participation of conspired strategies, adverse exploitation of errors or adverse exploitation of failures in our software/system, or any action, which in our sole and complete discretion, is perceived as abusive (“Bonus Abuse”), we reserve the right to withhold payment and/or revoke the entitlement of such user to receive or benefit from the special offer and/or bonus.

    Bonus Abuse includes but is not limited to:

    1. the user controls or maintains more than one active account at the Site;

    2. the user’s name in the account does not match the name on the credit card(s) with which we have been provided upon creation of the account;

    3. different users share the same payment method (For example: two users that have the same wire transfer account);

    4. If a user has disputed charges (“charged back”) for any of the money that has been deposited into their account;

    5. If a user acts alone or as a part of a group and establishes multiple accounts in order to claim the free bonus offers; and/or

    6. users act in a group have attempted to abuse a bonus offer;

    7. trading activity patterns that suggest fraud, manipulation, cash arbitrage or attempts to garner risk free profits by making use of any bonus; and/or

    8. fraud.

  2. Furthermore, if a user’s conducts are deemed by us as Bonus Abuse, we reserve ourselves the right to take, at our sole discretion, one or more of the following actions:

    1. Withhold and void all the profits in any account which belongs to the user;

    2. terminate the user’s account;

    3. retain all the funds in the users’ account; and/or

      Exclude users that have committed a Bonus Abuse from receiving any further bonus and/or promotional offers.

Additional Provisions

  1. To the extent permitted by applicable the law we will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages with regards to our bonuses, special offers and/or this Bonus Policy. In no event shall our total liability to you for all damages exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

  2. The Bonus Policy shall be governed by, and interpreted in accordance with, the laws of the Republic of Estonia and you irrevocably submit, to the exclusive jurisdiction of the courts of the Republic of Estonia in relation to any dispute with regards to the Bonus Policy. For the avoidance of doubt the aforesaid shall not prevent us nor derogate from our right, to enforce any judgment of such court or to seek interim injunctions in any relevant venue or jurisdiction.

V1.0 (13.02.2020)

Privacy Policy

Our Commitment to You

The website https://www.atlanticholdingsinv.com is owned and operated by Atlantic Holdings Inv (the “Company”).

We are dedicated to providing users with the highest level of transparency and control over the use of their data. In order for us to provide you with our services, we are required to collect and process certain personal information about you and your activity.

By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this Information. We encourage you to review the following information carefully.

Grounds for data collection

Processing of your “Personal Data” (meaning any information which may potentially allow your identification with reasonable means) is necessary for the performance of our contractual obligations towards you and providing you with our services and the operation of our website (hereinafter the “Services” and “Website”), to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject.

When you use our Service, you consent to the collection, storage, use, disclosure and other uses of your Personal Data as described in this Privacy Policy.

How do we receive data about you?

We receive your Personal Data from various sources:

  1. Registration data – When you voluntarily provide us your personal details in order to create an account or register to our Services (for example, your name and email address);

  2. When you communicate with us – For example when you send us an email, we collect the Personal Data you provided us with.

  3. Technical data – When operating our services, we use various technological tracking tools to collect data regarding your use of the Website. Along with our partners, we may use tracking technologies such as cookies, JavaScript, beacons and Local Storage, which are used to store content data and preferences. You can learn more about the tracking tools we use by reading the Tracking Technologies section below.

  4. Third party data – We may receive your data from third party providers who help us with the provision and maintenance of our Services, such as social networks (for example your name and user name, when you register or log-in to our Service), traffic analytics vendors, fraud prevention agencies and others.

What type of data we collect?

Personal Data

In the course of using the Service, we may ask you to provide us with certain Personal Data to provide and improve the Service, to contact or identify you, to enable you to access certain parts of the Website, and as otherwise indicated in this Policy. We collect the following Personal Data about you:

  • Registration data – your name, address, your email address, your age range and payment details.

  • When using our Services – our webserver will collect your IP-address and UID.

Non-Personal Data

We also collect data about the use of our Service and the characteristics and activities of users, in order to operate it and improve it. We may collect the following non-Personal Data:

  • Technical data – this category includes data such as website visits, the browser you are using and its display settings, your operating system, device type, session start/stop time, time zone, network connection type (e.g., Wi-Fi, cellular), cookie data and your general location (city and country).

  • Data from third parties – this category includes data we receive from our business partners. This may include pseudonymous advertiser identifiers that some Advertisers or other third party ad platforms choose to share with us. This data is also used to enhance data points about a particular unique browser or device.

If we combine Personal Data with non-Personal Data, the combined data will be treated as Personal Data. Further Personal Data will only be stored and processed if you voluntarily provide it to us, e.g. through a contact form.

Tracking Technologies

When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies. Those allow us to automatically collect data about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Website’s performance, perform analytics and customize your experience on it. In addition, we may merge data we have with data collected through these tracking technologies with data we may obtain from other sources and, as a result, such data may become Personal Data.

We also use a tool called “Google Analytics” to collect data about your use of the Services. Google Analytics collects data such as how often Users access the Services, what pages they visit when they do so, etc. We use the data we get from Google Analytics only to improve our Services. Google Analytics collects the IP address assigned to you on the date you visit, rather than your name or other identifying data. We do not combine the data collected through the use of Google Analytics with personally identifiable data. Google’s ability to use and share data collected by Google Analytics about your visits to our Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Managing your cookie settings and opting out of 3rd party cookies

There are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.

  • Turning off cookies via your web browser

    Most web browsers will provide you with some general data about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device.

  • Data about cookies is usually found in the “Help” section of the web browser. Below are some links to some commonly used web browsers:

For other browsers, please consult the documentation that your browser manufacturer provides.

How do we use the data we collect?

  • Provision of service – for the provision and improvement of our Services, including for support and to respond to your queries.

  • Service announcements – we will use your Personal Data to communicate with you and to keep you informed of our latest updates to our Services and offer you service offers.

  • Marketing and advertising purposes – We may use your Personal Data in the following ways: we may send you promotional material concerning our Services, or our partners’ services, which we believe might interest you; we may also display certain adverts on our site, which we believe will be relevant for you. Furthermore, by subscribing to our newsletter you will receive tips and announcements straight to your email account. We make our best efforts to make sure you see only relevant ads and receive relevant communications from us, including but not limited to, by building an automated profile based on your Personal Data. You may however choose not to receive our promotional or marketing emails (all or any part thereof) by clicking on the “unsubscribe” link in the emails that you receive from us. Please note that even if you unsubscribe from our newsletter, we may continue to send you service-related updates and notifications, or reply to your queries and feedback you provide us. You may also object to the use of your Personal Data for advertising purposes by disabling your cookies, as described in the tracking technologies section above.

    • Opt-out of receiving marketing materials – If you do not want us to use or share your Personal Data for marketing purposes, you may opt-out in accordance with this “Opt-out” section. Please note that even if you opt-out, we may still use and share your Personal Data with third parties for non-marketing purposes (for example to fulfill your requests, communicate with you and respond to your inquiries, etc.). In such cases, the companies with whom we share your Personal Data are authorized to use your Personal Data only as necessary to provide these non-marketing services.

  • Analytics, surveys and research – from time to time, we may conduct surveys or test features, and analyze the data we have to develop, evaluate and improve these features, all in order to improve our Services and think of new and exciting features for our users.

  • Protecting our interests – we may use your Personal Data when we believe it’s necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our services and protect the rights and property of the Company, its users and/or partners.

  • Enforcing of policies – we may use your Personal Data in order to enforce our policies, including but limited to our Terms and Conditions.

  • Compliance with legal and regulatory requirements – we may use your Personal Data to investigate violations, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process.

With whom do we share your Personal Data?

  • Internal concerned parties – we share your data with companies in our group, as well as our employees, in order to provide you with our services.

  • Business partners – we share your data with business partners, such as storage and analytics providers, or credit verification companies, who help us provide you with our service. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf, but they are obligated to comply with this Privacy Policy and may not use your Personal Data for any other purpose.

  • Compliance with laws and law enforcement entities – we cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

  • Merger and acquisitions – we may share your data if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your data in accordance with the terms of this Privacy Policy.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

How we protect your data

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your data only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us.

While we seek to protect your data to ensure that it is kept confidential, we cannot absolutely guarantee its security. You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account. You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use. You should also be aware that there is always some risk involved in transmitting data over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the service, and you do so at your own risk.


We will retain your Personal Data for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of data that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused data at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, trading data, account opening documents, communications and anything else as required by applicable laws and regulations.

EU User Rights

You may request to:

  1. Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary data.

  2. Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.

  3. Request rectification of your Personal Data that is in our control.

  4. Request erasure of your Personal Data.

  5. Object to the processing of Personal Data by us.

  6. Request to restrict processing of your Personal Data by us.

  7. Lodge a complaint with a supervisory authority.

However, please note that these rights pertain to EU residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements. Users outside the EU are welcome to contact us for any questions or requests at the details below.

How to contact us?

If you wish to exercise any of the aforementioned rights, or receive more information, please contact us using the details provided below:

Atlantic Holdings Inv
Email: [email protected]

Our Policy toward Children

We understand the importance of protecting children’s privacy, especially in an online environment. The Site and Services are not designed for or directed at children under the age of 18 years old (“Minors”). We do not knowingly collect Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, he or she should contact us using the details provided above.

Updates to this Policy

This Privacy Policy is subject to changes from time to time, in our sole discretion. The most current version will always be posted on our website (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Privacy Policy.

V1.0 (13.02.2020)

Terms and Conditions



  1. Acceptance of the Terms and Conditions

    1. These Governance Terms and Conditions (the “Terms”) are a binding agreement between Atlantic Holdings Inv (the “Company,” “us” “our” or “we”) and you, the person who uses the services described herein and/or the Website (the “Client,” “you” “your” or “yourself”).

    2. By your use of the Website and/or opening an account to use our services, you agree to comply with the terms and conditions governing your use of the Website and the services offered through the Website (the “Services”).

    3. In addition to the Terms, you should also read our Privacy Policy at https://atlanticholdingsinv.com/privacy-policy/ (the “Privacy Policy”) carefully, which sets out how we collect and use your personal information, and is an integral part of these Terms.

    4. The Company shall be entitled to modify, change, or amend the Terms at any time and shall post the amended Terms on the Website, indicating the date the Terms were last amended. You shall be solely responsible for checking for any such updates from time to time. If you do not agree with any modification to the Terms your sole and exclusive remedy is to terminate your use of the Services and close your Account (as defined below).

  2. Summary of the Services

    1. Our Services allow you to enter into Transactions with the Company for CFD trading, in accordance with the Terms herein. “CFD”, or Contract for Difference, enables traders and investors an opportunity to profit from price movement without owning the Underlying Assets, where the profits are calculated by the movements in the prices of the Underlying Asset between trade entry and exit, computing only the price change without consideration of the asset’s underlying value.

    2. CFDs are over-the-counter derivative Financial Products, which are not traded on any exchange and do not provide its holder with any rights or in the Underlying Asset.

    3. For the purposes of these Terms, “Underlying Assets” means the security, index, commodity, foreign exchanges, futures contract, bullion or other instrument or asset or factor the reference to which the value of CFD is determined.

    4. For the purpose of these Terms “Price” means the price or rate quoted by us (as adjusted for any fees and/or charges) and agreed to by you, whether it’s a buy price or a sell price.

  3. Registration and Your Account

    1. In order to use our Services and initiate any Transaction, you understand that you must open an account through our Website (your “Account”) and undergo our registration process, including without limitation, for the purposes of KYC, as shall be further described herein. You will be prompted to create a username and password to open your Account on the Website (your “Log-In”) and to proceed with registration. During the registration process, you shall provide us with requested information, which may include, without limitation, your name, identification number, birthdate, e-mail address, postal address, telephone number, and/or credit card information details, as applicable (“Registration Details”). You will use your Log-In to access your Account and Registration Details, as well as to access any other information that may be posted to your Account from time to time, such as transactional activity once you have been approved to use our Services.

    2. You warrant and represent that all Registration Details that you provide to us, are true, accurate, and complete, and that you shall promptly update your Registration Details upon any changes to this information. You understand and agree that the name you provide must match the name on the credit/debit card(s), bank details, and other payment accounts [(e.g. personal virtual wallet)] which you provide to us.

    3. You further acknowledge and represent to us the following:

      1. you are at least 18 years of age and the legal age to enter into a binding agreement in your location;

      2. you are of sound mind and capable of taking responsibility of your own actions with the full legal capacity to accepts these Terms;

      3. the purpose of your Account is for your own personal use;

      4. you shall only open one Account with the Website;

      5. you shall not assist others in obtaining unauthorized access to the Website, Services and/or your Account and/or any other activity on the Website that has been strictly authorized to you;

      6. you shall not access the account of any other person through the Website; and

      7. you shall be fully responsible for any activities undertaken by you on the Website and during the registration process.

    4. You also acknowledge that certain restrictions may apply to CFD trading based upon applicable laws and regulations in your jurisdiction that may restrict us from entering into certain Transactions with you, and you understand that we have the right not to enter into any Transaction with you.

    5. Confidentiality. You understand that you are responsible for maintaining the confidentiality of your Log-In, Account, and Registration Details and the safeguarding of your information. You understand that any compromise of your Log-In, Registration Details, and/or other Account infromation may expose your personal and confidential information to unauthorized access by a third party, which may also result in loss or theft of your funds, as well as any linked accounts, such as your linked bank accounts and credit cards.

    6. You are responsible for the security of your Account information on your own personal computer and internet access location. You understand that if your username and password combination is “hacked” from your computer due to any viruses or malware that is present on the computer, or other device, from which you access the Website, the Company shall have no liability and you shall maintain responsibility. You should report any possible hacking attempts or security breaches from your computer terminal, or other device, immediately to the Company.

    7. In the event you have any knowledge of: a) a third party gaining access to your Log-In and/or Account or other breach of security related to your Log-In and/or Account, b) compromise of your personal information, and/or c) any other unauthorized use of your Registered Details on the Website, you should notify us immediately by sending an email, to [email protected] including all relevant details.

    8. Unauthorized Use. In the event you create a Log-In, open an Account, and gain access to the Services without our permission, we reserve the right to immediately suspend or terminate your use of the Website, as we deem appropriate, as well as suspend or terminate any pending orders or transactions; and we reserve the right to seek any other remedy to which the Company may be entitled for such violation and the Company may take further actions against you.

    9. Security Alerts. The Company does not guarantee to provide you with security alerts or any other alert and the Company shall not be held liable for not providing any alerts. In no event will the Company be held responsible for any damages or losses which you may sustain as a result of compromise of your Log-In, Registration Details, or other Account information, other than due to the gross negligence of the Company.

    10. No Criminal Activity Permitted. You hereby represent and warrant that you are in compliance with all applicable laws and regulations. Any criminal activity or fraudulent acts committed by you or under your supervision and/or control through your use of the Website and/or our Services are absolutely not permitted. You affirm and declare that you shall not perform or attempt to perform any such activity, including but not limited to, fraud, money laundering, illegal gambling operations, terrorist financing, or malicious hacking. You also agree not to hide your IP location and you shall always disclose your accurate and true location. 

  4. Know Your Customer (“KYC”), AML Policy, and Compliance

    1. As part of our KYC procedures and in order for you to be approved to use our Services, we will conduct a verification process to verify your Registration Details and confirm your identity and eligibility to use our Services. During this verification process, we may request certain documents from you, which may include proof of address, such as a utility bill, proof of your payment method and a copy of a government issued identity card. We reserve the right to require certified or notarized copies at your expense. You understand that we shall be under no obligation to accept any documents as valid. In addition to documentation, we may also choose to verify your identity through a video and/or audio call conference (collectively, the “KYC process”).

    2. Along with our KYC procedure, we have implemented certain checks to prevent money laundering (the “AML policy”). Money laundering means the disguising of the source of proceeds derived from criminal activity so that it appears as though it came from legitimate sources of income. In order to prevent any criminals from laundering or attempting to launder criminal proceeds through our Website or Services, the Company has set forth the AML policy.

    3. You acknowledge that in order to conduct such verification process and/or background checks, in accordance with our KYC procedure and AML policy, we may perform inquiries, directly or indirectly through third party service providers to prevent fraud, suspicious activity, misidentification, money laundering or any other prohibited activity. We reserve the right to take any action we deem necessary with respect to the outcome of such inquiries. You agree and consent to the Company’s global transfer, if necessary, of your information as required for its legitimate business purposes. The Company will retain your information to perform KYC checks for the period necessary to perform the KYC/AML reviews, and as required to comply with the Company’s legal obligations.

    4. In the event that you fail our internal compliance and security checks for any reason, you may be prevented from using our Services, accessing the Website, and/or we may limit or suspend your use of the Services and/or Website at any time. You understand that the outcome of such KYC/AML reviews, including a decision not to approve you to use our Services, is within the Company’s sole and absolute discretion, and we are under no obligation to provide feedback on the exact nature of our findings.

  5. Suspension or Termination of Your Account

    1. In the event the Company determines, in its sole discretion, that any activity you perform through our Website is suspicious or related to any prohibited activity, the Company may cancel or suspend your Account and/or access to the Website, block any outstanding transactions, deny any new transactions, and/or freeze any funds that may be available to you through our Services. You understand that you shall be held liable for losses incurred by the Company or by any third party due to the Client’s non-compliance and/or violation of any of the foregoing rules. The Company shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other criminal activity, and may also engage collection services to recover payments. You further acknowledge and understand that the Company also has the right to suspend or terminate your for any other reason.

    2. You may terminate your Account at any time by submitting your request to terminate your Account at [email protected]. You will be responsible for fulfilling any outstanding payment obligations to the Company existing as of the effective date of termination and to settle any pending transactions, and to pay any applicable fees or charges. The Company reserves the right to suspend any pending transactions at the time of your termination.

  6. Taxes.

    1. You acknowledge that you are solely responsible for any applicable taxes with respect to your transaction(s) on the Website and/or through the Services. The Company is not and at no point shall provide any tax advice concerning your CFD trading or any other Transaction through this Website and/or the Services. It is your responsibility to report, pay and remit the taxes, as applicable, to the appropriate tax authorities in the relevant jurisdiction(s).

    2. Unless otherwise agreed, the terms of any amounts payable by you under these Terms are stated exclusive of any taxes or mandatory payments. You must pay any such taxes or mandatory payments to the relevant government agency, or otherwise, which may apply under applicable laws, and you agree to fully indemnify us for any such payments we may be required to make on your behalf. You hereby agree and represent that we may debit your Account in the amount of any such payments we are required to make on your behalf.

  7. Service Fees and Charges

    1. You agree to pay to us the following fees and charges (collectively, the “Fees”):

      1. Withdrawal Fees

        Please refer to the Company’s withdrawal policy that can be found in the following link: Withdrawal, Refund, and Cancellation Policy.

      2. Dormant Account Fees

        In the event that no Transaction has been executed through your Account for 30 consecutive days, we maycharge your Account with Dormant Account Fees in the amount of 99 (ninety nine) USD/ GBP/ EUR per each such period. You hereby explicitly confirm and authorize us to charge your Account with the Dormant Account Fees, which shall be deducted automatically.

      3. Event of Default charges

        We may charge you, debit your Account or otherwise be reimbursed by you for any costs and expenses which may apply to us pursuant to your Event of Default. An Event of Default shall mean any breach by you of these Terms, or you becoming in any way unable to pay your obligations (e.g. if you become insolvent or bankrupt, or a receiver, manager or administrator is appointed to you or any of your assets).

      4. Overnight Fees

        1. A daily charge may apply to each Forex or CFDs open position at the closing of the Company’s trading day (the “Overnight Fee”). If the Overnight Fee is applicable, it will be paid by the Client directly to the Company from the Clients’ Trading Account Balance. The method of calculation of the Overnight Fee varies according to the type of FX/CFD to which it applies to. The Overnight Fee will be debited from the Client’s account on the next trading day following the day to which it relates.

        2. The Company reserves the right to change the method of calculating the Overnight Fee, the financing rates and/or the types of FX/CFDs to which the Overnight Fee applies. For certain types of FX/CFDs, a commission is payable by Client to open and close FX/CFD positions. Such commission payable will be debited from Client’s account at the same time as the Company opens or closes the relevant FX/CFD. Changes in our swap interest rates and calculations shall be at our own discretion and without notice. Clients need to always check information for the current rates charged. Information concerning the swap rates for each Financial Instrument is displayed on the Trading Platform. Rates may change quickly due to market conditions (changes in interest rates, volatility, liquidity etc.) and due to various risk related matters that are at the Company’s sole discretion.

        3. Any open FX/CFD transaction held by a Client at the end of the trading day as determined by the Company or over the weekend, shall automatically be rolled over to the next business day so as to avoid an automatic close and physical settlement of the transaction. Client acknowledges that when rolling over such transactions to the next business day a premium may be subtracted from the Client’s account with respect to such transaction.

        4. Information concerning the Overnight Fee rates will be visible to you upon pressing the right arrow dropdown option avilable near each transaction on the Trading Platform.

        5. If you are in a selling position you will find the Overnight Fee (percentage) listed under the “Sell Rollover” section of the dropdown. If you are in a buying position you will find the Overnight Fee (percentage) listed under the “Buy Rollover” section of the dropdown.

        6. On Wednesday around 00:00 GMT, the overnight fees are multiplied by three (x3) in order to compensate for the upcoming weekend.

      5. Additional Fees and Expenses

        We may charge you, debit your Account or otherwise be reimbursed by you for any costs and expenses which may apply to us by third parties in connection with your trading with us, including but not limited to any transaction charges, commissions, fees, Prices, premiums, settlement and clearing fees, legal expenses and taxes.

    2. Fees in connection with Third Parties. You acknowledge and agree that:

      1. We may receive commissions and other benefits from third parties in relation to Transactions we enter into with you or on your behalf or in connection with other services provided to you. We are entitled to retain such commissions and benefits;

      2. If you have been referred to us by or on behalf of a broker or other third party, that broker or third party may receive benefits in the form of a commission or rebate from us;

    3. You hereby explicitly agree and consent that any Fees which shall be payable by you shall be deducted from your Account without prior notice.

  8. Transactions: Opening and Closing CFD Transactions

    1. All Transactions are entered into between you and us as principal. Transactions involve opening or the closing out of a CFD. You acknowledge that all Transactions are based upon a Price we quote and agreed to by you. You also understand that we are not required to enter into any Transaction with you. For the purposes of these Terms, a Transaction may also be referred to as a CFD hereinafter.

    2. Quotes. Prices for such CFD transactions are quoted by the Company with a buy price and a sell price. The price quote given to you by us allows you to enter into the Transaction at the higher quoted price or to close out an existing CFD at the lower quoted price.

    3. Long and Short Positions. When entering into a CFD in the expectation that the price of the Underlying Asset will increase, you go “long” and enter into a long position. When entering into a CFD in the expectation that the price of the Underlying Asset will decrease, you go “short” and enter into a short position. Generally, in a long position you will buy, and in a short position you will sell. Please see Appendix 1 to these Terms for examples of going long and short.

    4. Before you enter into a Transaction, you are required to hold sufficient funds in your trading account incloding the Margins (as defined in Section 10 below).

    5. Orders. To enter into a Transaction, you must choose one of the offers on the Website and requesto to open the relevant Transaction (“Order”). Any Order you insert shall be considered pending, not be binding on us until confirmed and executed by us, which may be immediate or may take some time, based on various factors, including technological setbacks and market conditions. Once an Order is accepted, the Transaction is final and irreversible, and can not be cancelled. We may reject any Order inserted by you, for any reason whatsoever, including if we believe there has been an error or a price manipulation of any sort.

    6. Confirmations. After we execute your Order and open the subsequent Transaction, you will automatically receive from us a confirmation via the Company’s online trading platform (the “Platform”) or other electronic format (e.g. email). You must review any confirmation or statement immediately to ensure its accuracy and you must report any discrepancies to us as soon as reasonably practical. Confirmations are deemed to be conclusive and binding on you if not objected to by you in writing within 48 hours of the confirmation being made available to you.

    7. You will not be able to enter into any new Transactions where the Underlying Asset is subject to a trading halt or suspension by the relevant market (or if the relevant index is suspended), or otherwise not being able to be traded.

    8. Closing Out. Generally, CFDs do not have an expiry date. They remain open until they are closed in accordance with the terms of your Transaction. When you wish to close a CFD position, you enter into a CFD which is equal and opposite to the open CFD. To proceed in this manner, you must contact a Company representative via the Platform and we will determine the current market value (or level) of the Underlying Asset for the CFD, with the view to closing the CFD position (or part of it).

    9. Upon receiving the quote of the current market value from us, you will have the opportunity to accept the value. Upon your decision to accept, the next step involves your instruction to us to close your open position in accordance with your instructions. The total closing value is then determined by multiplying the number of CFDs by the value of the CFD’s Underlying

    10. In the event the Underlying Asset has its own termination or expiry date, then the relevant CFD will terminate on or before the expiry of the Underlying Asset, unless earlier terminated by you or upon your instructions to rollover the CFD. For example, a CFD over a futures contract traded on an exchange usually has a fixed expiry date, and generally, prior to termination, the exchange will issue a notice of that expiry. It is your responsibility to monitor the notice dates and expiry dates of any Underlying Assets for your CFDs.

    11. When you open a CFD, you may also have the option to pre-determine a close-out date based on the occurrence of certain events or market prices.

    12. We shall have the right, in our sole discretion and without providing you any prior notice, to close out any open CFD immediately, at the occurence of any of the following:

      1. Your breach of these Terms or of any of your obligations to us;

      2. Any Adjustment Event (see Section 12 below);

      3. We reasonably suspect any market manipulation or price manipulation has taken place;

      4. Any material error has occured in relation to that CFD; or

      5. Any technical problem occurs, which requires the close out of the CFD.

    13. Payment Rights upon Closing. On the day that the CFD is closed, we will calculate the remaining payment rights and obligations to reflect movements in the contract value as of the close of the previous business day (including other credits/debits).

    14. Errors. In the event the Company, in its sole discretion, determines that a Transaction was affected by a substantial error or technical malfunction in any way (whether before or after the Transaction was opened), the Company may cancel, void and/or terminate the Transaction, in its sole discretion. The Company may take any such action even after the Transaction is closed and settled, thus reversing any payout already made to or from your account. You hereby acknowledge that such action may affect the balance in your account. In any such event, the Company shall provide notice to you explaining the error or malfunction and the actions taken by it.

  9. Deposits, Withdrawals, Cancellations & Chargebacks

    1. Deposits. In order to initiate any Transaction, you must first maintain sufficient cleared funds into your Account by way of deposits to cover your desired transaction. You may deposit funds through the use of credit card payment, a bank transfer or a virtual currency transfer to the account provided by the Company. You understand and acknowledge that the payment methods accepted by the Company may change from time to time at our discretion. The Company, at its sole dicretion, may require a minimum amount to deposit and may change the minimum from time to time.

    2. Withdrawals are subject to the Company’s Withdrawal, Refund, and Cancellation Policy.

    3. All of your deposits and withdrawals shall be recorded under your Account.

    4. Cancellations are subject to the Company’s Withdrawal, Refund, and Cancellation Policy.

    5. You understand and acknowledge that the Company cannot guarantee that your credit card provider or bank will accept the funds and it is your responsibility to ensure that the credit card company or bank that you wish to use will accept your funds.

    6. Chargebacks. You agree that you will not make or attempt to make any chargebacks, and/or deny or reverse any payment or deposits that you have made. You hereby agree that you will reimburse us for any chargebacks, denial or reversal of your payments or deposits and any loss suffered by us as a consequence of this. In any such event, we reserve the right to cease to provide the Services, terminate the Terms, withhold payments to you, and take any further action which we may see as appropriate.

    7. You also agree that the Company may, at any time, set off any amount owed by us to you against any amount owed by you to us and adjust your Account records to reflect any changes resulting from such set-offs.

  10. Leverage and Margin

    1. CFDs are leveraged products, meaning that you are required to pay only a certain fraction of the total value of the contract in order to enter and maintain a CFD (“Margin”). This means that with a small amount of money you are able to control a larger amount, giving you a higher market exposure. You should be always aware that just as the leverage may work in your favor, magnifying your gains, it may also work against you, in similarly magnifying your losses. Since the CFDs are leveraged instruments, by trading them you are exposed to the risk of losing substantially more than your initial investment amount.

    2. There are two types of Margin or “Margin cover” applicable to your Account:

      1. an “initial” margin, to enter into a CFD (the “Initial Margin”), which will typically be a percentage of the total value of the contract, to be determined by us;

      2. a “maintenance” margin, meaning a margin to maintain the Margin cover in light of adjustments to the percentage of value of the security allowed as Margin cover or other trading platform adjustments not related to the price movements of the financial products (a “Maintenance Margin”).

    3. Margins must be held as long as a position is open, as further explained under Section 10. The minimum Margin will be set by us and can be changed at our sole discretion at any time according to the movement in the market, and represent a percentage of the total value of the CFD, and shall typically be between 0.25% and 50%, but may be as high as 100% of the CFD value. For example, if the value of a CFD is $220,000, the Margin might be $22,000, which represents 10% of the CFD value.

    4. The Margin cover is usually provided from available funds in your trading account. This means that you must hold sufficient funds in your trading account before you can open a position. Owing to the volatility of the market, the amount of required Margin cover may change after a position has been opened, requiring a Maintenance Margins to be paid by you at that time. The Margin requirement is calculated to cover the maximum expected movement in the market at any time.

    5. Please see Appendix 1 for trading examples and how the Margin requirements apply.

  11. Margin Calls

    1. We may call in a request for you to deposit additional funds into your Account to meet Margin requirements and maintain your open position (“Margin Call”).

    2. Upon receipt of a Margin Call, you may either reduce your position in order to reduce your Margin requirement or deposit additional funds into your account to increase the equity amount and satisfy the Margin Call.

    3. During the period commening from the moment you receive a Margin Call, and until the completion of one of the two steps above, you will not be able to open new positions. In the event you do not comply with a Margin Call, we reserve the right to close out all or some positions in order to protect against exposure to further losses. Any losses resulting from Closing Out your positions will be debited to your trading account and you may be required to provide additional funds.

    4. It is important to note that we are under no obligation to send you a Margin Call, and that the obligation to pay the Maintenance Margins is upon you, and it incurs at the time of the occurrence of any movement in the market which results in an unrealised loss, regardless of whether a Margin Call is demanded.

    5. In the case where you choose to deposit additional funds to comply with a Margin Call, it is your responsibility to provide the payment in cleared funds on time, taking into account the processing time of the deposit.

  12. Closing Out upon Adjustment Events

    1. Should any event which gives us the discretion to adjust to the terms of the CFD occur (each, an “Adjustment Event”), whether prior to or after you entered into a position relating thereto, we may, at our sole discretion:

      1. Adjust any of the terms (including the price) of a CFD in accordance with this Section; or

      2. If we determine (in our sole discretion) that it is not reasonably practicable to make such an adjustment, we may Close Out the CFD in accordance with these Terms.

    2. An Adjustment Event may be, for example, each of the following:

      1. Any event which has a dilutive or concentrative effect on the market value of the Underlying Asset;

      2. If the Underlying Asset is a derivative which is able to be traded on a market – any event in respect of which the operator of the market makes an adjustment to the terms of the Derivative.

      3. If the Underlying Asset is a share, debenture, unit or other security (or depositary receipt of any kind in respect of such) – upon any consolidation, reclassification or sub-division, buy back, in specie distribution, takeover, scheme of arrangement or similar event or other corporate action event in respect of the security, whether or not the event triggers an adjustment to any exchange traded derivative of it;

      4. A distribution to existing holders of additional shares or other securities or other financial products granting them the right to receive dividends or other proceeds equally and proportionately with payments made to holders of the underlying securities; or securities, rights or warrants granting the right to a distribution of shares or to purchase, subscribe, or receive shares, in any case for payment (in money cash or money’s worth) at less than the prevailing market price per share as determined by us; or

      5. If the Underlying Asset is an index, a substantial adjustment to the composition of the index outside its own terms allowing for adjustments or weightings; a failure to publish the index or a suspension or cancellation of the index.

    3. Adjustment of CFDs

      1. Following our determination that an Adjustment Event has occurred, we will determine the adjustment, if any, which should be made in the CFD in order to place the parties in substantially the same economic position they would have been in had the event not occurred.

      2. We will notify you as soon as practicable of the adjustment, which will be deemed to be conclusive and binding on you.

    4. Closing Out CFDs

      1. If at any time after the occurrence of an Adjustment Event we determine (in our sole discretion) that it is not reasonably practicable to make an adjustment in accordance this Section, we may at any time after the Adjustment Event close out the Transaction.

      2. If the Underlying Asset is subject to a take-over offer or similar event, we may at any time prior to the closing date of such offer, close out the CFD at our sole discretion.

      3. If the issuer whose security represents the Underlying Asset on which all or part of a CFD is based becomes externally administered, the CFD will be taken to have been closed out at that time. The closing price of the CFD will be determined by us in good faith, considering a number of factors we deems appropriate including, for example, the last traded price of the Underlying Asset.

      4. If the Underlying Asset on which the CFD is based becomes subject to a trade halt or suspension under the rules of the relevant market, or ceases to be listed for quotation on a market for 2 consecutive Business Days, we may, in our absolute discretion, close out all relevant CFDs.

    5. Prior to the adjustment or closing out of a CFD under this Section 11, we might give you notice of our intention to do so, including the terms of such adjustment or closing out. Provided, however, that should we determine, at our sole discretion, that it is not reasonably practicable to give you such notice prior to the adjustment or closing out of a CFD, we may do so as soon as reasonably practicable thereafter, which shall not affect the terms and the time on which the adjustment or closing out of the CFD has taken place. Any such notice shall be provided to you via the Platform and/or by email.

  13. Intellectual Property; Website Technology

    1. The brand names relating to the Website and any other trademarks, service marks and/or trade names used by us either on our own behalf, or on behalf of our licensors, are owned by us, or our licensors (the “Trade Marks”). In addition to the Intellectual Property Rights (“IPR”) in the Trade Marks, we and/or our licensors own the IPR in all other content of the Website (the “Content”). By using the Website and/or the Services, you shall not obtain any rights in the Trade Marks or the Content and you may only use the Trade Marks and Content in accordance with the Terms.

    2. You may only use the software connected to the Website (the “Software”) and all content derived from the Software, including, but not limited to, the copyright and all other IPR in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the Terms. The Software’s code, structure and organization are protected by IPR.

    3. For the purposes of these Terms, “Intellectual Property Rights” or “IPR” shall mean means pending or granted patents, trademarks, service marks, trade names, registered and unregistered designs, trade or business names, copyright (including, but not limited to, rights in software), and any applications for any of the aforesaid, database rights, design rights, know-how, trade secrets, rights in confidential information and any other intellectual property rights whatsoever irrespective of whether such intellectual property rights have been registered or not which may subsist in any part of the world.

    4. You hereby undertake not to: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivative works of the source code, or otherwise; (b) sell, assign, sublicense, transfer, distribute or lease the Software; (c) make the Software available to any third party through a computer network or otherwise; (d) export the Software to any country (whether by physical or electronic means); or (e) use the Software in a manner prohibited by any laws or regulations which apply to the use of the Software (collectively, and individually, the “Prohibited Actions”).

    5. You shall be held liable for any loss, including direct and indirect damages, costs or expenses, we may suffer as a result of your Prohibited Actions. You agree to immediately notify us if you commit any Prohibited Actions or if you have knowledge of any third party committing any Prohibited Actions. You agree to provide us with reasonable assistance with any inquiry or investigation we may conduct as a result of the information provided by you in regards to the Prohibited Actions set out above.

    6. Beware of Viruses and Phishing. You understand and bear the risk that any use of the internet may be subject to a virus attack and/or communication failure. You should use a reputable and available virus screening and prevention software at all times. The Company shall not bear any liability, whatsoever, for any damage or interruptions caused by computer viruses, spyware, Trojan horses, worms or other malware that may affect your systems, computer or other equipment, or any phishing, spoofing or other virus attacks. The Company cautions you to carefully review any electronic messages purporting to originate from the Company, and to be aware that electronic devices are vulnerable to phishing and spoofing scams and additional viruses. The Company advises you to always provide your Log In through the Website only and avoid using unauthentic communications advising you of other options to provide your Log In (or other Registration Details) to gain access to the Services offered through the Website.

  14. External Websites and Third-Party Signal Providers

    The Company makes no representations and takes no responsibility whatsoever regarding any third-party websites, services, or content which you may access through this Website. The Website or the Company’s representatives may present links or other forms of references to other websites, resources or market research providers (including but not limited to market research provider “Trading Central”), (the “External Websites”) over which the Company has no control. You acknowledge that the Company may present such links or references to you only as a convenience and that Company does not endorse any of the External Website services or offerings made to you or any content provided therein. The Company is not responsible for the availability of, and content provided on External Websites. You are requested to review the policies posted by the External Websites regarding privacy and other topics before use. The Company is not responsible for third party content accessible through the Website, including opinions, advice, statements, prices, activities, and advertisements, and you shall bear all risks associated with the use of such content. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. If you access any such External Websites you agree that you do so at your own risk, you agree that we will have no liability arising from your use of or access to any External Websites and you agree that you understand that past performance is not a reliable indicator of future performance. You are requested to review the policies posted by the External Websites regarding privacy and other topics before your use.

  15. No Warranty


  16. No Liability


  17. Indemnification

    You agree to defend, indemnify and hold harmless the Company, its subsidaries, connected companies, affiliates and service providers, and any of their respective employees, officers, directors, agents, joint ventures, and representatives, from any claims, demands, liabilities, damages, or costs (including attorneys’ fees, fines, or penalties) suffered by the Company and arising out of or related to (i) breach by you of the Terms; (ii) your use of the Website, Software, or Services or use by any other person accessing the Services or Software using your user identification whether or not with your authorization; or (iii) any violation by you of any law, rule, regulation, or the rights of any third party.

  18. Risk Factors

    1. Trading in leveraged financial instruments, such as CFDs, carry a high level of risk, including the risk of losing your entire invested capital, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you.

    2. Trading in CFDs should not be undertaken unless you understand and are comfortable with the risks of CFDs. You should consider whether dealing in CFDs is appropriate for you in the light of your circumstances and after carefully reviewing the all the risk factors of CFD.

    3. CFDs are derivative products that are speculative and carry significant risks. We do not make or give any recommendation, advice or opinion in relation to CFDs. We do not take into account your objectives, financial situation or needs. You should obtain your own independent financial, legal, taxation and other professional advice as to whether the CFDs are an appropriate investment for you.

    4. The Company neither takes responsibility for any loss, nor does it advise the Clients with regards trading. The Company and the Client are counterparties and therefore, do not have the same interest in an outcome of a given trade. You must trade in your sole discretion and based on your personal knowledge. Moreover, We act as the contractual counterparty to your Transactions, and not as your agent or broker. As such, you understand and acknowledge that an inherent conflict of interest exists between you and us in this regard, and you should assume that we have an economic incentive to be a counterparty to any Transaction with you.

  19. Miscellaneous

    1. Entire Agreement. These Terms comprise the entire understanding and agreements between you and the Company as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between you and the Company.

    2. Status of Parties. Both you and the Company are independent parties, and nothing in these Terms shall be deemed to create between you and the Company any other form of relationship, and the parties shall not be deemed to be partners, joint ventures or agents. You are not authorized to make any obligations on behalf of the Company.

    3. Assignment. You may not assign any rights and/or licenses granted under these Terms, including without limitation, the right to use the Account which is exclusively for your personal use. The Company reserves the right to assign our rights without restriction, including without limitation to any Company affiliates or subsidiaries, or to any successor in interest of any business associated with the Company Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

    4. Severability. If any provision of these Terms shall be determined to be invalid or unenforceable under any rule, law or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of these Terms shall not be affected.

    5. Survival. All provisions of these Terms which by their nature extend beyond the expiration or termination of these Terms, including, without limitation, sections pertaining to suspension or termination, Company Account cancellation, debts owed to the Company, general use of the Company Website, disputes with Company, and general provisions shall survive any expiration or termination of the Terms.

    6. Force Majeure. Company shall not be liable for delays, failure in performance or interruption of service which results directly or indirectly from any cause or condition beyond its reasonable control, including, but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond Company’s reasonable control and shall not affect the validity and enforceability of any remaining provisions.

    7. English Language Controls. Any translation of the Terms, if provided, is provided for your convenience alone. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

    8. Confidentiality. If in the course of using the Services you are disclosed of any confidential information, you are obligated to keep such confidential information in strict confidence and use it in connection with the Services only. You may not disclose such confidential information without the Company’s prior written consent. Upon termination of the Terms, or upon request, you are obligated to immediately return to the Company or destroy any such confidential information that you received from the Company. Confidential information shall include matters related to any arbitration or related judicial proceedings, if any, to the greatest extent practicable.

    9. Governing Law. The Terms and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of saint vincent and the grenadines and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of saint vincent and the grenadines to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, the Terms or otherwise arising in connection with the Terms.

Appendix No. 1

Trading Examples

Below are some examples to illustrate the variables for a typical Transactions and how they affect the calculations. The variables of your actual Transactions will of course differ, as these examples are for illustrative purposes only. These examples do not reflect any actual Transaction or market conditions and are not forecasts or projections of any particular Transaction.

(i) Example of going short and making a profit on share CFDs*:

You opened an account with us, with an opening balance of $10,000
Day one:
Opening a PositionCalculationAccount Display

The price of CFD on Facebook share is $120.88 (bid price)/ $121.33 (offer price)

You sell 100 Facebook share CFDs at the bid price of $120.88

100 x $120.88 = $12,088.00


(opening equity)

The Initial Margin requirement for this trade equals the number of CFDs multiplied by trade price multiplied by the margin rate for this CFD, which is 10%.

$12,088.00 (see above) X 10% (margin rate) = $1,208.00

$10,000 (opening equity) – $ $1,208.00 (Initial Margin requirement) = $8,792.00


(free equity)

You decided to hold the position overnight.

The closing price for Facebook Share CFD for the day was $120.88, the same as your sell price.

Day two:
At 11:30 a.m. New York time, because of worse than expected earnings announcement, the Facebook share had fallen to $111.88

Unrealised Profit:

($120.88 – $111.88) x 100 =$ 900

New Equity Balance:

$10,000 + $ 900 =$10,900


(total equity)

Your open position will remain at the historical purchase price of $120.88;

This way you can keep track of your original purchase price at all times.

Your free equity is your total equity less your margin requirement.

New Margin Requirement:

$100 x $111.88 x 10% =$1,118.80

Current free equity:

$10,900 (total equity) -$1,118.80 (New Margin Requirement) = $9,781.20


(free equity)

At 3:45 p.m. you decided to close your position. The market is quoted at $110.43 (bid price) /$110.88 (offer price)
To close your position, you buy 100 Facebook Share CFDs, at $110.88 market offer price100 x $110.88 = $11,088.00
Realised Profit

($120.88 – $110.88) x 100 =$ 900

$10,000 (opening deposit) + $900 (realised profit) =

$10,900 (total equity)


(total equity)

In this example, you were right in predicting Facebook will go down, and would have made $900 profit. However, if your prediction was wrong and the price of Facebook had moved in the opposite direction by an equal amount, your loss would have been (-) $900. Please see the example below for how this loss is calculated.

(ii) Example of going short on share CFD and incurring a loss*:

You opened an account with us, with an opening balance of $10,000
Day one:
Opening a PositionCalculationAccount Display

The price of CFD on Facebook share is $120.88 (bid price)/ $121.33 (offer price)

You sell 100 Facebook share CFDs at the bid price of $120.88

100 x $120.88 = $12,088.00


(opening equity)

The Initial Margin requirement for this trade equals the number of CFDs multiplied by trade price multiplied by the margin rate for this CFD, which is 10%.

$12,088.00 (see above) X 10% (margin rate) = $ 1,208.00

$10,000 (opening equity) – $ $1,208.00 (Initial Margin requirement) = $8,792.00


(free equity)

You decided to hold the position overnight.

The closing price for Facebook Share CFD for the day was $120.88, the same as your sell price.

Day two:
At 11:30 a.m. New York time, because of better than expected earnings announcement, the Facebook share had risen to $129.88

Unrealised loss:

(120.88 – 129.88) x 100 = -$900.00

New Equity Balance:

$10,000- $ 900 =$9,100


(total equity)

Your open position will remain at the historical purchase price of $120.88;

This way you can keep track of your original purchase price at all times.

New Margin Requirement:

100 x $129.88 x 10% =$1,298.80

Current free equity:

$9,100 (total equity) –

$1,298.80 (New Margin Requirement) = $7,801.20

$7,801.20 (free equity)
At 3:45 p.m. you decided to close your position. The market is quote at $129.43 (bid price) /$130.88 (offer price)
To close your position, you buy 100 Facebook Share CFDs, at $130.88 market offer price.100 x $130.88 = $13,088.00
Realised Loss:

($120.88 – $130.88) x 100 = $-1,000

$10,000 (opening deposit) – $1,000 (realised loss) =

$9,000 (total equity)*


(total equity)*

In this example, you were wrong in predicting Facebook will go down, and would have made $1,000 loss.

(iii) Example of going short on share CFD with margin call*:

You opened an account with us, with an opening balance of $2,000
Day one:
Opening a PositionOpening a PositionOpening a Position

The price of CFD on Facebook share is $120.88 (bid price)/ $121.33 (offer price)

You sell 100 Facebook share CFDs at the bid price of $120.88

100 x $120.88 = $12,088.00


(opening equity)

The Initial Margin requirement for this trade equals the number of CFDs multiplied by trade price multiplied by the margin rate for this CFD, which is 10%.

Your free equity is your total equity less your margin requirement.

$12,088.00 (see above) X 10% (margin rate) = $ 1,208.80

$ 2,000 (opening balance)-

$ 1,208.80 (Initial Margin requirement) = $791.20


(free equity )

You decided to hold the position overnight. The closing price for Facebook Share CFD for the day was $120.88, the same as your sell price.
Day two:
At 11:30 a.m. New York time, because of better than expected earnings announcement, the Facebook share had risen to $135.88

Unrealised loss:

($120.88 – $135.88) x 100 = $-1,500.00

New Equity Balance:

$ 2,000- $ 1,500.00=$500


(total equity)

Your account is marked to market at the current market price which will change your account balance

New Margin Requirement:

100 x $135.88 x 10% =$1,358.80

Current free equity:

$500 (total equity) – $1,358.80 (New Margin Requirement) = -$858.8


(free equity)

As your Free Equity has fallen into a debit balance, you would now be on a Margin Call.*$858.8 margin call*

In this example, your Total Equity Balance fell below your Margin Requirement, your account will be placed on Margin Call. When your account moves into deficit you have two options. You can either reduce your position in order to reduce your Margin requirement or deposit additional funds into your account in order to increase the equity amount and satisfy the Margin Call.

When you are in Margin Call you are not allowed to open any new positions. Further Margin Calls will be made if the price of Facebook keeps going up during the day. Please refer to the following example.

*All examples provided above, do not include any additional Company and/or Trading Fees that the Company may imply on any transaction and/or account, including but limited to over night fees, inactive fees, etc.

V1.0 (13.02.2020)